24/7 steady-state support. Proactive monitoring. Guaranteed evolution. Because your platform should never become legacy.
In the 2025 Experience Economy, digital leaders face the "Challenge of Reality": balancing high-performing customer experiences with the rising costs of technical debt. Most support models are reactive — focused only on "detect to correct".
At Jarvis, our AMS approach is different. We act as your CX¹ partner — providing robust, round-the-clock service that ensures uninterrupted operations while focusing on productivity gains and innovation-led transformation.
We help you reduce your Total Cost of Ownership by eliminating plugin chaos and replacing expensive legacy support with a smart, scalable alternative.
Break-fix only — wait for something to go wrong, then fix it
No development hours — maintenance never adds new value
Platform slowly becomes legacy with each passing month
Issues discovered by your customers, not your support team
Rising technical debt creates compounding risk over time
Proactive monitoring solves problems before they reach customers
40–100 guaranteed dev hours per month keep your platform evolving
Continuous improvement ensures your platform stays current
Predictive analytics surfaces performance risks before they impact sales
TCO reduces over time as debt is eliminated, not accumulated
By partnering with the Jarvis AMS team, our clients achieve quantifiable business impact — measured in uptime, efficiency and revenue.
Our global delivery centres in the USA, Australia and India provide L1, L2 and L3 support across all time zones — with dedicated specialists for every platform we manage.
Automated systems track site uptime, performance thresholds and database health around the clock — solving problems before they ever impact your customers or their experience.
Synthetic transaction monitoring — simulated customer journeys run continuously to detect failures before real customers do
Database health monitoring — query performance, connection pools and index health tracked in real time
Performance threshold alerts — automated escalation when response times or error rates exceed defined thresholds
P1 incident response <15 minutes — guaranteed response time for critical production incidents
Every AMS package includes 40 to 100 guaranteed development hours per month specifically for enhancements and feature rollouts — not just break-fix. Your platform evolves, not just survives.
Minor feature rollouts — new capabilities deployed on a regular cadence without a separate project budget
Performance optimisations — targeted improvements to speed, conversion and operational efficiency every month
Integration maintenance — keeping your third-party connections "clicked-in" and performant as APIs evolve
Technical debt reduction — systematic elimination of legacy code and architectural debt with every sprint
A rigorous maintenance schedule covering daily system checks, weekly log monitoring and biannual major upgrades — keeping your stack future-proof and compliant at every stage.
Daily — system health checks, error log review, performance baseline comparison
Weekly — detailed log analysis, security scan review, capacity trend analysis
Monthly — patch management, dependency updates, performance reporting
Biannual — major platform upgrades, architecture review, roadmap alignment
Dedicated specialists — not generalist engineers — across every platform we manage. Your SAP environment is looked after by SAP-certified consultants. Your Salesforce org by Salesforce-certified architects.
Consistent team — no ticket-triage handoffs, the same specialists manage your platform month after month
Institutional knowledge — your business logic, customisations and integration architecture fully documented and retained
Escalation path — direct access to senior architects and platform leads for complex incidents
Vendor liaison — we manage relationships with SAP, Salesforce and AWS on your behalf for licensing and issue resolution
Preventative maintenance is not optional extra — it is structured into every Jarvis AMS engagement at every tier. This is the schedule your platform runs on, every week, every month.
Every maintenance activity is logged, documented and included in your monthly operational review report.
Moving to Jarvis AMS is seamless. Our structured transition ensures minimal knowledge loss and zero impact on your ongoing business activities — from day one to BAU.
We analyse your codebase, architecture and integration landscape — setting up local environments and building a complete picture of your platform before we take any responsibility.
Codebase review and environment setup
Integration and dependency mapping
Monitoring configuration and baseline
Runbook and escalation path definition
Recorded knowledge transfer sessions ensure your business logic, customisations and operational history are fully documented and mastered by our team before go-live.
Recorded handover sessions with your team
Business logic documentation and validation
Custom configuration cataloguing
Historical incident review and root cause analysis
We run in parallel with your existing support until we achieve BAU readiness — then transition fully and move you into a continuous improvement cycle with your first innovation sprint.
Parallel support with existing provider
BAU readiness sign-off from both parties
Full ownership transfer and SLA commencement
First innovation sprint planning session
All plans include 24/7 Priority Support for P1 incidents and regular operational reviews. Select the tier that matches your platform complexity and innovation appetite.
All packages include: 24/7 P1 priority support, preventative maintenance schedule, monthly performance reporting, knowledge base documentation and the 2–6 week structured onboarding programme at no additional cost.
We build your commerce platform and then look after it — continuous AMS support from the same team that implemented it means zero knowledge loss and faster resolution.
SAP AMS from certified SAP consultants — keeping your S/4HANA or Commerce Cloud environment performant and current, with guaranteed hours for ongoing development.
AMS for the application layer — Cloud Services for the infrastructure layer. Together, they provide comprehensive platform coverage from code to cloud.
Leverage 13+ years of experience and a global team of 180+ experts to deliver scalable, future-ready digital experiences — without the overhead of managing support yourself.