AI Search & Discovery · Coveo Practice

Your customers can't find
what you've already built for them.

Enterprise organisations have invested millions in Snowflake, SAP, and Salesforce — but customers and employees still can't find what they're looking for. Jarvis closes that gap with AI-powered search and discovery through Coveo, without replacing what you've already built.

Talk to Our Coveo Practice → Our Coveo Partnership
Works natively with Snowflake SAP Commerce Salesforce ServiceNow
The findability gap
🛒
Search abandonment — customers can't find the right product and leave
📞
B2B buyers calling sales — complex catalogues block self-service
🎫
High support ticket volume — agents hunting across disconnected knowledge bases
🔁
Duplicated internal effort — teams can't surface what already exists
43%
of B2B buyers say poor search on supplier sites forces them to call sales
15–25%
Search-driven conversion improvement delivered by Coveo for B2B and B2C
Zero-result
searches are silent revenue leaks most organisations don't measure
No rip & replace
Coveo adds an AI layer on top of your existing SAP, Salesforce and Snowflake stack
The Solution

The AI relevance layer your data investment has been missing.

Coveo is an AI relevance platform that learns from every interaction to continuously improve search results, recommendations, and personalisation. It doesn't replace your existing systems — it makes them findable.

Jarvis implements and integrates Coveo across your enterprise stack. We bring the Snowflake connectivity, SAP product catalogue knowledge, and Salesforce CRM depth that most Coveo partners can't deliver credibly.

Your Snowflake investment moves upstream into the customer journey, feeding real-time personalisation without a separate ML pipeline.

Why Jarvis for Coveo →

🔍 AI-Powered eCommerce Search

Intent-based product discovery that understands "waterproof work boots for outdoor construction" — not just keyword matches. Learns from purchase behaviour, browse signals, and Snowflake customer data to personalise results per user, segment, and session.

🤝 B2B Guided Selling & Self-Service

Complex B2B catalogues with pricing tiers, technical specs, and compatibility requirements handled natively. Professional buyers find what they need without calling sales — reducing cost-to-serve and accelerating the purchase cycle.

💬 Unified Support & Knowledge Search

CRM, ticketing, knowledge bases, and product documentation connected into a single relevance layer. Agents and customers get the right answer in context — reducing ticket volume, escalations, and CSAT issues.

❄️ Snowflake-Powered Personalisation

The Coveo–Snowflake native connector puts your data upstream of the customer journey. Transactional signals and customer profiles feed directly into Coveo's relevance models — in real time, without a separate ML pipeline.

Use Cases

Four high-value use cases. One AI relevance platform.

eCommerce · B2C & B2B

Product Discovery & Conversion Optimisation

Deploy Coveo on your SAP Commerce, Salesforce, or Concord storefront — AI-powered product search, personalised recommendations, and dynamic merchandising that converts browsers into buyers.

15–25% conversion upliftReduced search abandonmentDynamic merchandising
❄️ Snowflake integration

Customer profiles in Snowflake feed Coveo's personalisation models in real time — without a separate ML pipeline.

B2B Commerce · Distribution

Complex Catalogue Navigation for B2B Buyers

B2B buyers deal with massive catalogues — part numbers, compatibility matrices, technical specs, tier pricing. Coveo navigates this so buyers self-serve across 10,000+ SKUs without calling the account team.

Reduced cost-to-serveFaster purchase cyclesSAP ERP connected
⚡ SAP Commerce depth

We understand the SAP product catalogue, pricing and ERP data structures Coveo needs to index — and we've built the integration before.

Service & Support · Case Deflection

AI Self-Service & Support Knowledge Search

Integrate Coveo with Salesforce Service Cloud or SAP Service — instant answers from your knowledge base, product documentation, and past case history. Agents get context. Customers get answers. Tickets get deflected.

Deflected ticket volumeImproved CSATFaster agent resolution
👥 Salesforce expertise

CRM-connected search and role-aware personalisation through Salesforce Service Cloud — in our delivery DNA.

Internal Knowledge · Enterprise

Enterprise Knowledge & Employee Search

Connect Coveo to SharePoint, Confluence, SAP, and your HRIS systems — a single intelligent search layer across all organisational knowledge. Teams stop duplicating work. Onboarding accelerates.

Unified knowledge layerFaster onboarding50+ connectors
🤖 Generative AI answers

Coveo RGA delivers instant, accurate answers from enterprise content — no prompt engineering required.

Competitive Context

How Coveo compares to alternatives.

If you're already running Algolia, Elastic, Solr or Bloomreach, here's how the conversation typically goes.

Coveo vs. Algolia

✓

AI relevance that self-optimises vs. Algolia's rules-based ranking requiring constant manual tuning

✓

SAP, Salesforce, ServiceNow connectors native in Coveo — Algolia requires custom build

✓

Snowflake native integration — Algolia requires a custom data pipeline

"Algolia is a great search tool. Coveo is an AI relevance platform. The difference matters when your catalogue is complex and your data lives in Snowflake and Salesforce."

Coveo vs. Elastic

✓

Managed AI platform — Elastic requires significant engineering investment to maintain relevance quality

✓

No ML ops overhead — Coveo's models train automatically without a dedicated data science team

✓

Enterprise connectors out of the box vs. custom builds in Elastic

"Elastic can do anything — but that means your team has to build everything. Coveo gives you AI relevance out of the box, connected to your enterprise stack."

Coveo vs. Solr / Native Search

✓

Solr requires manual rule maintenance to stay relevant — Coveo learns automatically from every interaction

✓

Native platform search (SAP, Salesforce) breaks at catalogue complexity or cross-system queries

✓

Behavioural analytics that surface revenue-impacting search failures in real time

"Legacy search was built for the catalogue era. Your customers are searching the way they talk. That's an AI problem, not a configuration problem."

Coveo vs. Bloomreach

✓

Broader platform coverage — Coveo handles support and workplace search; Bloomreach is primarily eCommerce

✓

Deeper SAP and Salesforce native integration

✓

Snowflake connector native in Coveo — more mature enterprise analytics

"If your use case extends beyond the storefront — into support, self-service, or internal search — Coveo is the only platform that handles all of it."
Common Questions

Questions we hear every time.

Those tools handle basic keyword matching. The question is whether they're handling your catalogue complexity and learning from your customer behaviour — and whether your team has capacity to tune them manually. Most don't. The conversation isn't replacement — it's about what you're leaving on the table.

The right comparison isn't Coveo's licence cost vs. doing nothing. It's Coveo's cost vs. the revenue lost to poor search, the engineering cost of maintaining legacy search, and the support tickets that could be deflected. We build that business case with you — using your data — before any commercial conversation.

That's exactly what Jarvis is for. We deliver the implementation, the Snowflake integration, and the ongoing optimisation. You don't need a dedicated internal team. Our boutique model means you work with the people who built the solution — not a project manager and an offshore team.

That's often the best time to bring in Coveo — we architect the search layer in parallel with the platform migration, so you go live with AI relevance from day one rather than retrofitting it later.

How We Work

From baseline to live AI search in three phases.

Every engagement starts with your current search performance data — so we know exactly what we're improving against.

Phase 01

Discovery & Baseline

Audit current search performance: zero-result rates, bounce from search, support ticket categories driven by findability. Map the existing data architecture.

⏱ 2–3 weeks
Phase 02

Pilot Implementation

Deploy Coveo on a single use case. Connect to Snowflake and primary data sources. Configure relevance models and analytics dashboard. Measure against Phase 1 baseline.

⏱ 6–8 weeks
Phase 03

Optimise & Expand

Review performance against baseline KPIs. Extend to additional use cases. Move to Jarvis managed services for continuous optimisation and evolution.

⏱ Ongoing
Ideal Fit

Who this is built for.

Strong fit — primary targets

✓Mid-market to enterprise organisations (500–10,000 employees) in EMEA
✓Active SAP Commerce, Salesforce, or Snowflake deployment
✓Product catalogues over 10,000 SKUs, or complex B2B buying journeys
✓Currently using Solr, Elastic, Algolia, or native platform search
✓Industries: manufacturing, distribution, wholesale, building materials, retail, financial services
✓Fragmented internal knowledge base with high support ticket volume
Not a current fit
  • Pure SaaS companies with no enterprise platform stack
  • Organisations with no live Snowflake, SAP, or Salesforce deployment
  • Greenfield eCommerce builds without a data foundation in place

    • Proof points by role

    CIO / IT Director

    "Coveo integrates natively with your existing SAP, Salesforce, and Snowflake environment. Jarvis has done this integration before. There is no new data infrastructure to build."

    eCommerce Director

    "Coveo consistently delivers 15–25% improvement in search-driven conversion for B2B and B2C catalogues. We baseline your current metrics at kickoff and target measurable improvement by go-live."

    Head of Data & AI

    "Your Snowflake investment is currently sitting downstream of the customer journey. Coveo's native connector puts it upstream — feeding real-time personalisation without a separate ML pipeline."

    Get in Touch

    Talk to our Coveo practice.
    We start with your data.

    No slide deck required. We begin every engagement with an audit of your current search performance.

    1
    Discovery call (30 min)

    We listen to your search challenge, map your stack, and confirm whether Coveo is the right fit

    2
    Search performance baseline

    We audit your current search data to quantify what improvement looks like

    3
    Pilot proposal

    A scoped, costed pilot on a single use case — with measurable KPIs agreed before any commercial commitment

    Relevant for your role
    CDO / eCommerce DirectorConversion uplift, personalisation, no new infrastructure
    IT DirectorNative integration with SAP, Salesforce, Snowflake. No rip and replace.
    Head of SupportTicket deflection, agent resolution speed, unified knowledge
    Director of OperationsERP/PLM/MES unified search, reduced MTTR

    Talk to the Coveo Practice

    We respond within one business day

    Your role
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    ✓

    Message received.

    A Coveo practice specialist at Jarvis will be in touch within one business day.

    Or email: sales@jarvisbusiness.io