The composable, API-first headless commerce platform — built by Jarvis
Concord Commerce is Jarvis's own composable, API-first headless commerce platform — designed to bridge the gap between complex enterprise requirements and the agile delivery speed that modern businesses demand.
Built on 13+ years of SAP Hybris and Salesforce Commerce delivery experience, Concord offers a production-tested architecture that empowers B2B and B2C businesses to deliver seamless omnichannel experiences — without the licensing cost and implementation complexity of enterprise platform incumbents.
Born from practice, not theory. Concord was created by Sri Arumilli and the Jarvis engineering team after years of implementing SAP Commerce Cloud and Salesforce for large enterprises — taking the best architectural thinking and packaging it into a flexible, lower-cost alternative that doesn't compromise on capability.
18–24 month implementation timelines with large SI teams
Expensive licensing tied to transaction volumes
Monolithic upgrades that freeze development for months
Vendor lock-in with limited extensibility
Support managed by a different team than implementation
8–14 week MVP delivery with full feature roadmap
Transparent, predictable pricing — no transaction-based fees
Independent microservices — deploy one thing without touching anything else
Open, composable architecture — plug in best-of-breed services
Built and supported by the same Jarvis team — zero knowledge loss
Concord is modular by design — deploy the capabilities you need today and expand as your business evolves. Every module is API-accessible, independently deployable and cloud-native.
Flexible product information management with multi-language, multi-currency and multi-catalogue support — including rich content, variant management and complex B2B pricing rules.
High-performance cart and checkout with promotions, vouchers, B2B approval workflows, split shipments and real-time inventory checks — optimised for conversion at every step.
Full customer lifecycle management with B2B account hierarchies, delegated administration, self-service portals and personalisation powered by CRM and data integrations.
AI-powered search, faceted navigation and intelligent merchandising rules — ensuring customers find products quickly and that your catalogue performs commercially at scale.
Real-time behavioural analytics, customer segmentation and personalisation rules that adapt content, pricing and promotions to individual customers and account segments.
Pre-built connectors for SAP S/4HANA, SAP ECC, Salesforce CRM, payment gateways, logistics providers and marketing platforms — reducing integration cost significantly.
Native multi-site, multi-language, multi-currency and regional tax rule management — supporting global expansion without architectural changes.
Pre-built React / Next.js storefront templates and component library — accelerating UI delivery while maintaining complete design and UX flexibility for your brand.
Distributed order management with multi-warehouse, click-and-collect, returns and advanced shipping rules — built for omnichannel fulfilment complexity.
Concord is architected from the ground up to handle both B2B and B2C commerce — often simultaneously — without compromising on the distinct requirements of each model.
Concord handles the full complexity of B2B commerce — account hierarchies, approval workflows, contract pricing and self-service portals — out of the box.
Multi-level account structures with parent-child relationships, delegated buying roles and per-account pricing and catalogue visibility.
Configurable approval chains, spend thresholds, cost centre allocation and purchase order integration — matching how your customers actually procure.
Complex B2B pricing rules including contract rates, volume tiers, customer-specific discounts and real-time ERP price retrieval via SAP integration.
Productivity tools that match how B2B buyers actually work — quick order by SKU, bulk CSV upload, saved order lists and reorder from history.
Concord delivers the speed, personalisation and conversion optimisation that modern consumer commerce demands — without the overhead of legacy platforms.
Headless PWA storefronts delivering sub-2-second page loads, 95+ Lighthouse scores and seamless mobile experiences that convert at every touchpoint.
Real-time segment-based personalisation of content, promotions and product recommendations — driven by behavioural data and CRM integration.
Flexible promotion rules, loyalty programme integration, referral mechanics and cart-level incentives that drive conversion and repeat purchase.
Consistent experiences across web, mobile, in-store and marketplace channels — with localisation, currency and tax rules per region out of the box.
Concord is built on modern cloud-native principles — containerised microservices, event-driven architecture and GitOps-driven deployments — running on your choice of cloud provider.
The team that builds Concord is the same team that supports it. There are no handoffs to a third-party support provider, no knowledge gaps and no finger-pointing between vendor and implementer.
This is the fundamental advantage of choosing Jarvis's own platform — one team, full accountability, from architecture to operations.
The engineers who built your Concord implementation are the same engineers who manage it — no tribal knowledge leaves the room.
When something needs fixing, we don't raise tickets with a platform vendor — we fix it directly. P1 resolution in under 15 minutes as standard.
Platform enhancements are driven by real customer needs, not a vendor's global product strategy. Your requirements influence what gets built next.
Concord AMS packages include 40–100 guaranteed development hours per month — keeping your platform evolving, never stagnating.
Concord deployed and managed by Jarvis on AWS, Azure or GCP — with full infrastructure management, 24/7 monitoring, automatic scaling and guaranteed SLAs. The fastest path to production.
Deploy Concord into your own cloud environment on AWS, Azure or GCP — with Jarvis engineering support for initial setup and optional AMS for ongoing management.
Core commerce services in your existing enterprise environment with selected microservices running in the cloud — for businesses with specific data residency or security requirements.
All Concord deployments include the 2–6 week Jarvis AMS onboarding programme — ensuring zero knowledge loss and full operational readiness from day one.
Pre-built Concord connectors for SAP S/4HANA and ECC — real-time inventory, pricing and order sync without custom middleware, using Jarvis's 13+ years of SAP expertise.
Connect Concord to Salesforce or SAP CX for a unified customer view — purchase history, service interactions and loyalty data flowing between commerce and CRM in real time.
24/7 managed services for Concord Commerce — from the team that built it. Proactive monitoring, guaranteed innovation hours and zero knowledge loss on every engagement.
Book a personalised demo with the Concord product team — we'll walk you through the platform, discuss your specific B2B or B2C requirements and show you what a 8–14 week MVP delivery looks like for your business.